Privacy Policy

Thank you for visiting memoocasino.com (the “Website”). Your privacy is important to us. This Privacy Policy outlines the types of personal information collected and received by the Website and how it is used.

Information Collection and Use

Personal Information

We may collect personal information, such as your name, email address, mailing address, and phone number, when you voluntarily provide it through forms on the Website, for example, when creating an account, subscribing to newsletters, or contacting us for support.

Log Data

Like many websites, we collect information that your browser sends when you visit the Website (“Log Data”). This log data may include details such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

We may use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files containing a unique identifier stored on your device. You can set your browser to refuse all cookies or notify you when a cookie is sent. However, if you do not accept cookies, certain parts of the Website may not function properly.

Usage Data

We may also collect information on how the Website is accessed and used (“Usage Data”). This data may include your IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.

Use of Information

We may use the information collected for purposes such as:

• •Providing, maintaining, and improving the Website;
• •Sending administrative updates, such as account-related information or updates to our terms and policies;
• •Responding to comments, questions, and support requests;
• •Communicating about products, services, offers, promotions, and events provided by the Website or third parties;
• •Monitoring and analyzing trends, usage, and activities related to the Website; and
• •Detecting, investigating, and preventing fraudulent activities or illegal behavior while protecting the rights and property of the Website and others.

Disclosure of Information

Your personal information may be disclosed under the following circumstances:

• •With Your Consent: When you explicitly agree to share your information.
• •Legal Compliance: To fulfill legal obligations or comply with regulatory requirements.
• •Protection of Rights: To protect and defend the rights or property of the Website.
• •Business Transactions: In connection with a merger, acquisition, or sale of assets.

Legal Basis for Processing

We process personal information where we have a lawful basis to do so. Contract is the basis for opening and running your account, taking deposits and paying withdrawals. Legal obligation covers age verification, anti money laundering checks, record keeping and the reporting duties that apply to a licensed gambling operator. Legitimate interests cover fraud prevention, site security, service improvement and the analysis that helps us spot signs of gambling harm. Consent covers optional marketing and non essential cookies, and you can withdraw it at any time without affecting your ability to play.

Verification and Anti Fraud Checks

Before a withdrawal is released we verify identity, address and ownership of the payment method used. That normally means a government issued photo identity document, a recent utility bill or bank statement and, where relevant, a redacted image of the card used to deposit. We may also use third party verification services that check the details you provide against public and credit reference records. Those checks are identity checks only and do not affect your credit score.

We monitor activity for signs of fraud, collusion, bonus abuse and money laundering. Where activity looks irregular we may pause an account while we review it, ask for further documents or, where the law requires, report the matter to the relevant authority. We do not tell an account holder about a report where doing so is prohibited.

Data Retention

We keep account records, transaction history and verification documents for as long as your account is open and for a further period after closure where a legal or regulatory duty requires it. For gambling and financial records that period is generally five years from the end of the relationship. Marketing preferences are kept until you change them, and self exclusion records are kept for the length of the exclusion and afterwards so the exclusion can be enforced. Records no longer needed are deleted or anonymised.

Your Rights

You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask for deletion where we have no ongoing legal reason to keep it, to restrict or object to certain processing, and to receive your data in a portable format. You can also withdraw consent for marketing at any time. We respond to requests within one month, and there is no charge for a standard request.

Some rights are limited by our licensing duties. We cannot delete records we are legally required to keep, and we cannot lift a self exclusion early or remove the record that supports it. Where we cannot act on a request in full, we explain which part we can complete and why the rest is restricted.

Security

Traffic between your device and the Website is encrypted in transit, and sensitive records are encrypted at rest. Access to personal information is limited to staff who need it for their role, protected by individual accounts and multi factor authentication, and logged for review. Payment details are handled by regulated payment providers, so full card numbers are not stored on our systems. No system can be guaranteed to be completely secure, so we also ask you to use a strong unique password and to keep it private.

International Transfers

Some of the providers who support the service operate outside the United Kingdom. Where personal information is transferred internationally, we rely on an adequacy decision or on standard contractual clauses together with additional safeguards, so the protection that applies in the United Kingdom travels with the data.

Children

The Website is for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that an underage person has registered, we close the account, void any winnings, return verified deposits and delete the information we hold except where a record must be kept to prevent the account being opened again.

Complaints

If you are unhappy with how we have handled your personal information, contact us first so we can put it right. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office, the United Kingdom supervisory authority for data protection. Raising a complaint with them does not affect your right to contact us directly.

Automated Decisions and Player Monitoring

We use automated tools to flag unusual activity, including sharp increases in deposit size, unusually long unbroken sessions, repeated cancelled withdrawals and payment patterns that suggest fraud. These tools flag an account for review rather than deciding an outcome on their own. A member of staff looks at the case before any restriction is applied, and you can ask for a human review of any decision that affects your account.

Where monitoring suggests a risk of gambling harm, we contact you, explain the tools available and may apply a deposit limit or a cooling off period. That contact is a safety measure required by our licence and is never used as a marketing opportunity.

Marketing Preferences

We only send promotional email, SMS or push notifications where you have opted in. Each channel can be switched off separately in your account settings, and every message includes an unsubscribe link. Turning marketing off does not stop service messages such as withdrawal confirmations, security alerts or changes to these policies, because those are needed to run your account. Anyone who self excludes is removed from all marketing lists as part of the same request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. You are encouraged to review this Privacy Policy periodically to stay informed of any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]